SUPPORT
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Stuck on something? Found a bug? Have a feature request? Email us directly — no ticket portal, no chatbot, no "premium support tier".
FREQUENTLY ASKED
The questions we hear most. Don't see yours? Email us.
How do I get started?
Download ButlerBldr from the App Store, open the app, and fill out your business profile in Settings (business name, logo, payment terms). That's the whole setup.
Create your first job from the home screen, add a quote, and tap "share" to send a PDF link to your client. Most contractors send their first quote within 5 minutes of opening the app.
Does it work offline?
Yes. Everything works offline — creating jobs, building quotes, taking photos, tracking time, generating PDFs. Your data stays on your device until you're back on a connection.
Sending a PDF link via text needs a connection (so the link can upload). Once you're online, the app syncs and shares automatically.
How do I send a quote to a client?
Build the quote with line items (labor, materials, flat fees), then tap the share button at the top of the quote screen. ButlerBldr generates a branded PDF and uploads it to a private link.
Pick the client from your list (or type a phone number), and we'll open the iOS Messages app with the link pre-loaded. Your client taps the link, sees the PDF in their browser — no app required.
Can I cancel Pro anytime?
Yes. Cancel through your iPhone's Settings app: tap your name at the top, then Subscriptions, then ButlerBldr. Pro stays active until the end of your billing period, then switches to Free.
You don't lose any data when you cancel. Your jobs, quotes, invoices, and clients all stay in the app. The free limits come back — 5 active jobs, 3 quotes and 3 invoices a month — and new PDFs carry the “Created with ButlerBldr” footer again. Every feature stays available.
Where is my data stored?
On your device and in your personal iCloud account. Your jobs, quotes, invoices, clients, and photos sync through Apple's CloudKit using your iCloud account — we never receive a copy.
The one exception is Send via SMS. A text message can't carry a file, so that PDF is uploaded to a link at butlerbldr.app and deleted automatically 12 months later. It contains whatever is on the document, including your customer's name and address. Send via Email attaches the PDF from your device and uploads nothing.
Full details on the Privacy Policy page.
How do I import contacts?
Start a new job — from the Jobs tab, or the "New Job" button on the home screen — and tap "Import from Contacts" next to the client field. ButlerBldr reads only the one contact you pick — name, phone, address, email — and creates the client record along with the job.
You can also type a client in by hand on the same form. Importing one at a time as you need them is usually faster than a bulk import.
What happens to my data if I cancel?
Nothing. Your data stays on your device and in your iCloud account either way. Canceling Pro only restores the free limits (5 active jobs, 3 quotes and 3 invoices a month) and the “Created with ButlerBldr” PDF footer.
If you delete the app, the local copy is removed. Your iCloud copy stays unless you remove the ButlerBldr container from iCloud Storage settings — so reinstalling later restores everything.
How do I add my business logo to quotes and invoices?
Go to Settings → Business Profile → Logo. Tap to select a photo from your library. Your logo appears on all generated PDFs.